How will I keep track of my order's progress when I submit an order?
Futureusa.com will keep you informed of your order via e-mail. Your tracking number will also be emailed to you once the item is shipped.
You may also check it by sending email to us. You can also check the order status by login to your account. If there are any problems with your order, you will receive an automated email from us immediately.
Does Futureusa.com accept phone, fax, email or mail orders?
Unfortunately, we do not accept phone, fax or e-mail orders. All orders must be placed online.
What payment methods does Futureusa.com accept?
We accept following credit card through Secure Google Checkout or Paypal
- American Express
We accept Purchase Orders and Fax Orders from authorized B2B accounts.
How long does it generally take to process an order?
It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local UPS or USPS guidelines for delivery.
Futureusa offers Rush Processing for orders placed before 2PM EST for a small additional fee. Futureusa will put forth its best efforts. We cannot however, guarantee that your order will ship the same day. If we fail to ship your order on the same day, we will refund the Rush Processing fee. For detail, please email firstname.lastname@example.org
Is the Futureusa.com website secure? What security features are in place to safeguard my information?
Security is a top priority at Futureusa.com. When you submit sensitive information via the website, your information is protected both online and offline.
When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL.
What should I do if I have placed a duplicate order by mistake?
We will void the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, obtain the tracking number(s) for the order(s) you do not want and call the shipping carrier to refuse those shipments. You will be refunded in full when those items are returned to Futureusa less shipping fees.
How can I check the status of my Futureusa.com order?
Please log in to your account and click on "My Account" on the top of the page. Then, click View Order Status to see the status of order you placed.
I found out that my order has been voided. Why?
If an order is placed but the credit card is declined, item is back ordered, or the shipping address cannot be verified within 5 business days, the order is voided. Automated emails are sent to the customers email address any time there are issues processing the order.
There is no way to regenerate a void order. Unfortunately, you will have to re-order online. If your order was voided due to a credit card decline, please make sure you have contacted your credit card company (or bank) prior to replacing your order in case they have a hold on your available funds.
Can I change my order once it has been submitted?
Unfortunately you cannot. If you contact us immediately after placing the order, we can probably make the change(s) you request. If the order has been charged, we cannot make any changes and the order will have to be cancelled.
May I take advantage of a manufacturer mail-in rebate through Futureusa.com?
Manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. The prices on our website do not include rebate savings. Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem the rebate, please contact the manufacturer directly.
Does Futureusa.com sell or release my personal information?
What can I do if I am having trouble with my shopping cart?
Shopping cart problems usually occur for one or more of the following reasons:
- Cookies are not enabled, or your browser is configured to block cookie we use on Futureusa.com
NOTE: In some cases, the cookies on your computer may become corrupted. If you've verified that Futureusa.com cookies are being accepted and you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.
- The master clock on the computer is not set correctly.
- The computer you're using is behind a firewall.
- The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
- You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer, or try from a different computer.
What happens if an item is backordered?
If an item is found to be out of stock after your order has been placed, then it will automatically be removed from your order. We will not hold an order because an item is backordered. You will not be charged for the backordered item or for the shipping cost of the item (if you were already charged, you will be refunded). The item that was backordered will have to be re-ordered online when it becomes available again.
What should I do if an item is missing from my order?
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please email email@example.com if you're unable to locate an item.
Can Futureusa Customer Support agents physically obtain a product and describe it to me?
Because our inventory is stored in our warehouses, our agents cannot physically get a hold of any product to describe it for you. All product information we have is displayed on our website.