Shipping & Returns
Futureusa.com offer 14 days return policy for products we sell. After 14 days of invoice date, Futureusa.com cannot accept any returns nor offer replacement, exchanges or credit for any products under manufacturer's warranty including DOA merchandise. All support as well as exchanges or replacements for defective items must be handled directly with the product manufacturer.
Defective Merchandise Returns:
Unless otherwise specified, we will gladly accept exchanges on defective products within 14 days of the original invoice date. Futureusa shall have sole discretion to the credit method. We may issue a credit, ship a replacement unit,
exchange or repair the item and return it back to you.
Non‐Defective Merchandise Returns:
All Non‐Defective returns within 14 days from the invoice date are subject to a 15% restocking fee. Refund will be issued at Futureusa's sole
discretion within 14 days from the merchandise receiving date. Buyer is responsible for return shipping fees and the original shipping charge
will not be refunded. After 14 days from the invoice date, we are unable to take returns.
* ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. All products being returned must be 100% complete and must be packaged in
original packaging. A return will not be processed, or a restocking fee may apply in the event any items included in the original shipment to you
is not present in the returned package. Items sent for return consideration will be immediately denied and Futureusa's return policy will not be
honored in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
To start the return procedure
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in USA. Note that there are restrictions on some products, and some products cannot be shipped to certain US destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.