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Shipping

How do I get my order tracking number?

The tracking numbers for each day's shipped orders are automatically emailed after 6:30pm Eastern Standard Time. You can find the order tracking number from "My Account" on the top of the page then cliking on "View order status."  If you did not get the order tracking number, please email support@futureusa.com to find out your tracking number.

Does Futureusa pay the return shipping cost for defective merchandise?

No, Futureusa.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to us, we will replace the item and ship the replacement to you at no charge. Futureusa.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.

My Order tracking number is not working. What should I do?

Although, your order was picked up by UPS or USPS, tracking might not work since UPS or USPS tracking numbers are not scanned by carrier right away. Therefore, please wait 3-4 days for all items in your order arrive. If they don't arrive, send email to support@futureusa.com and we'll be happy to help you initiate the lost package process with carriers.

Does Futureusa.com ship internationally?

We do not currently ship internationally; we only deliver to locations within the United States and to Puerto Rico.

How do I contact Carriers?

UPS: Phone: 1-800-PICKUPS (1-800-463-3339)
Website: www.ups.com 

USPS: Phone: 1-800-ASK-USPS (1-800-275-8777)
Website: www.usps.com

When will my UPS package arrive?

In the U.S., your UPS package cannot be scheduled to arrive at a specific time of day. UPS Ground packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday.

You can use your UPS tracking number to obtain up-to-date information about the status of your package on UPS website.

Why was a UPS InfoNotice left on my door?

A UPS InfoNotice was left on your door to let you know that a package delivery or pickup was attempted. Your UPS InfoNotice contains information to help you complete the delivery or pickup.

* If the packages were Signature Required, refer to boxes checked by your UPS driver on the UPS InfoNotice.
* If the UPS driver was able to leave your package at an alternate location, your UPS InfoNotice indicates where the package was left (for example, your garage or back porch).
* If a package pickup was attempted and you were not available, your UPS InfoNotice indicates the next pickup date and time.

I was not home when a delivery was attempted, and a UPS InfoNotice was left. Will UPS make another attempt?

Yes. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays.

What time will UPS make its next delivery attempt?

If this was a first or second attempt, the next delivery attempt will be made on the next business day. Your UPS driver has indicated on the UPS InfoNotice the approximate time range within which the next attempt will be made.

What is the purpose of the UPS InfoNotice barcode and barcode number?

The barcode on your UPS InfoNotice gives you easy access to your package delivery information. By entering this one number, you can track all your packages at UPS.com and receive additional information regarding future delivery attempts for your packages.

To track your UPS InfoNotice on the Web, select Tracking from the UPS navigation bar and enter the UPS InfoNotice number as you would a tracking number. The UPS InfoNotice number is located at the bottom of the slip, just above the barcode.

In the U.S., you can track, locate, and verify the arrival of your packages by calling 1-800-833-9943.

I will not be available to receive my package(s) when UPS returns. What are my options?

There are several delivery options available. First, look closely at the InfoNotice to see if any instructional boxes are checked. Depending on the requirements of the shipper, you may be able to sign the back of the InfoNotice authorizing the driver to leave your package. Or, in the comments section of the note, you may write another address where the driver should take the package for delivery.

You may also submit a Delivery Change Request using the UPS Web site. Enter your 12 digit InfoNotice number on the Tracking page to begin requesting a change of delivery. You may choose from the following options:

  • Reschedule Delivery: Reschedule a date for delivery at the original address.
  • Return to Shipper: Return your package to the shipper.

How can I obtain additional support for my UPS delivery?

For additional information, please call the customer service telephone number listed on your UPS InfoNotice.

What should I do if an item is missing from my order?

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please email support@futureusa.com if you're unable to locate an item.

What is Large Item Delivery?

Large Item Delivery is designed just for large items like TVs and appliances. The item will be delivered to the front door of your home or office by our selected freight carrier. Delivery personnel will NOT unpack or setup the item for you. Normal delivery hours for Large Item Shipping are from 8 a.m. to 5 p.m., local time. The freight carrier will contact you at the number you provide to arrange a delivery time. If the item is sent by UPS, they will provide you with a tracking number to let you know on what day the shipment will be in your area. In either method, an adult signature is required to certify acceptance of delivery.

Does Futureusa.com deliver to APO or FPO addresses?

Yes, we deliver to APO/FPO addresses. APO/FPO orders are shipped by the United States Postal Service and usually take one to two business days to process and, once shipped, five to ten working days to deliver. However, we cannot control delivery time. Some APO/FPO orders may require 6-8 weeks of lead time.

Does Futureusa deliver to P.O. Boxes?

Yes, we ship to P.O. Box addresses.  However, certain items can not be shipped to PO Boxes due to their dimension and weight.

Why was my order sent in multiple packages when it all could have fit in one box?

Futureusa.com may decide to package your items separately due to weight or size concerns. The most common reason why multiple boxes are used is for a single order is that Futureusa.com uses multiple warehouse locations. If items are stocked in different warehouses, they cannot be boxed together.

How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?

If your order was damaged, misdelivered or tampered with while in transit, please contact Customer Service (support@futureusa.com) within 2 business days of delivery. If your order was lost while in transit, please contact Customer Service (support@futureusa.com) within 7 business days of not receiving your order.

Does my expedited shipping option (Next Day Air, 2nd Day Air, etc.) ensure my order will be shipped out the same day it is placed?

Unfortunately it does not. All orders are processed and shipped within our 1-2 business day processing timeframe, regardless of the shipping option selected. Although we do our best to ship out all orders the same day they are placed, and we manage it over 99% of the time, we can never guarantee same day shipping on any order. Processing time is not included in your shipping option, so an order shipped using next day air will arrive in one business day from the day it is shipped.

To help ensure an urgent order is delivered to you as quickly as possible, Futureusa.com offers a Rush Processing option for orders placed before 2PM EST. This option costs a small additional fee, and we will put forth its best efforts to ensure your package leaves our warehouse that day. However we can never guarantee same day shipping on any order. If we fail to ship your order on the same day it was placed, the rush processing fee will be refunded.